Our Policies

ANNUAL REGISTRATION FEE - All Families will be charged an annual registration fee of $25. This fee is good for one calendar year.

MAKEUP POLICY - Missed classes can be rescheduled based on course availability.  If your child is sick (fever, vomiting or diarrhea), please inform the office. Please give a 24-hour notice for an expected missed class. All prepaid classes can be made up within 1 year of the original purchase date. If a swimmer frequently misses class, we will contact you to be sure the class dates and times still work with your schedule. After 3 missed lessons the swimmer may be removed from the lesson.

NO CALL / NO SHOW FEE - A fee of 25% of tuition, may be added to your bill for repeated missed classes if you do not call ahead to cancel. 

Class Cancellation Policy - Pool closures may happen. During the summer in our outdoor location, they happen most likely due to inclement weather. We will continue lessons in a light rain if there are no lightning strikes within 5 miles. During our Fall/Winter/Spring sessions pool closures will happen due to Natatorium Rental Closures. Should a pool closure of any type happen we will notify you as quickly as possible of cancelled classes.

WHAT TO WEAR - Swim wear or dri-fit attire only.  No jeans, cut-offs, or regular clothes permitted. Infants and toddlers not potty-trained need a disposable SWIM diaper, PLUS elastic waist & legs pants covering their bottom. 

 

NO chewing gum or dangling jewelry. Hair should be pulled neatly and securely away from the face so that is stays up for the entire lesson. PLEASE LEAVE ITEMS YOU DO NOT WANT WET AT HOME.  This facility's staff will not be responsible for ANY items that may be lost or stolen. Be sure your student's personal items are marked with their name.

Payment(s) Policy - We accept credit/debit cards, Venmo and checks. You may pay for your classes the day of or in advance. We can also send an invoice via Square. If you are taking group lessons and would like to pre-pay for all classes in advance you will receive a discount. Discounts vary based on the amount of classes.

Parental Supervision Policy - We require a parent/guardian to maintain direct supervision of all children not in a class, under the age of 16 at all times. The parent/guardian must remain in the facility in case of a medical emergency.

Bubble Babies and Toddler Time Policy - Parents are required to be in the water with their child at every lesson. If the child is no potty trained a swim diaper and elastic legged cover is required.

Refund Policy - If a package is purchased, we are not able to refund any unused or missed credits. No refunds will be given for pool closures or class cancellations.